Family Support at The Heights Academy
At The Heights Academy, we understand that children thrive when families feel supported, listened to, and connected. Our pastoral and family support team are here to work alongside parents, carers and pupils to help every child feel safe, happy and ready to learn.
Pastoral Team
Our pastoral team plays an important role in supporting the emotional wellbeing, attendance, behaviour and development of pupils across the academy.
The team provides:
- A safe and trusted space for students to talk
- Emotional wellbeing and mental health support
- Attendance support
- Behaviour and friendship guidance
- Safeguarding and welfare support
- Support during difficult family circumstances
- Help with transitions and changes both in and out of school
- Bereavement
- Parenting advice and guidance
- SEND and learning support guidance
- Financial or housing support signposting
- Online safety advice
- Support from external agencies
If you are worried about your child or family circumstances, please contact the school so we can discuss how we may be able to help.
Meet our team:
- Miss Elysha Hughes- Safeguarding, Attendance and Family Support Lead and Deputy DSL
- Miss Jode Thompson- Safeguarding, Attendance and Family Support Assistant
- Miss Giantspoulos- HLTA/ Positive Behaviour Lead
What is Early Help?
Early Help provides support for children, young people, and families who may benefit from extra help before challenges become more serious.
Early help services work with families to:
- Improve wellbeing
- Support school attendance
- Strengthen family relationships
- Support emotional and mental health
- Provide practical advice and guidance
- Connect families with local services and community support
The aim of Early Help is to provide support as early as possible to help families overcome challenges and achieve positive outcomes.
Families can access support through school referrals or by contacting local services directly.
Further information and useful contacts
If you would like futher information and support, please contact the academy pastoral team.
Useful services may include:
- School Nurse Service
- SOLAR
- Solihull Early Help
- SEND information Advice and Support Services (SENDIASS)
- Local safeguarding services
- Bereavement and counselling services
We are committed to ensuring all students and families feel supported, valued and included within our school community.
My family coach
At The Heights Academy, we are committed to supporting children and families through positive relationships, understanding and consistent approaches.
As an exclusive resource powered by Team Teach, My Family Coach provides parents and carers with the knowledge they need to understand and support behaviour. My Family Coach is packed with engaging, family-friendly resources designed to help families thrive and build positive relationships, creating a stronger link between school and home life.
Please visit the website- Home – My Family Coach
The Heights Academy Clothes Bank
We understand that school uniforms can sometimes place financial pressure on families, and we are proud to offer our School uniform bank to support our community.
Our uniform bank provides good quality pre-loved school uniform items. These are available to families free of charge. Families can access the uniform bank confidentially through the school office or pastoral team.
If you have any old uniform or clothing that you wish to donate, please bring it into our school office. We really appreciate the support of our community to ensure all of our pupils have access to clothing.
Mental Health Support
Solihull and Birmingham Mental Health support for families and young people- Solar – Birmingham and Solihull Mental Health NHS Foundation Trust
Free, Confidential Support — Get in Touch About Anything That’s Troubling You No Matter How Big or Small the Issue Is. https://www.samaritans.org/?scrlybrkr=a4b80227
